|
|
 |
|
|
Frequently Asked Questions
|
|
|
|
Shopping and Ordering
1. How do I browse for products?
It’s easy to shop at Tennis-Clearinghouse.com! Basically, there are four different ways to browse our site. First, you can search by primary category (Women’s, Men’s, Children’s, and Plus Sizes), and these search options are located at the top of each page. Second, you can shop by brand (Tail, Adidas, Lily, etc.), and this search option is found on the top left of the Home Page. Third, you can shop by a specific category (Women’s Cap Sleeve shirts, for example), and this search option is found on the lower left of the Home Page. Finally, you can search by sale category (30% off, 40% off, 50% off, and Cheap Shots), and this option can be found in the center of the Home Page. If you still, can’t find what you’re looking for, simply enter the product name in the “Search” section; and all relevant results will be shown.
Many of our customers are interested in the newest additions to our site or the best-selling products. These items are updated daily and can be found on the right side of the Home Page. For those of us interested in the best deals around (and who isn’t?), we recommend searching in our Bargain Basement or Cheap Shots. Please remember that these items move VERY quickly, so all sales are on a first come, first serve basis
2. If I can’t find an item on your website, does this mean that you don’t carry it?
Not necessarily. Some manufacturers like Nike don’t want their merchandise sold online. We still carry a large assortment of their products in our land-based store, and we’re happy to complete your order via phone for these products. Call us at 1-866-297-8937 and ask us about the particular product you have in mind. If we can get it for you, we will!
3. How do I know if a product is in stock, on back-order, or no longer available?
For all of our products, we’ll immediately present a product page that lets you know if we currently have that item in stock. Because we are a clearinghouse, we don't ever backorder items...everything is first come, first serve!
4. How do I create and manage my account?
It’s really very easy! At checkout, simply enter the information for the required fields; and we’ll store your name and basic information for you. The next time you visit our site, enter your email address and password as required. This allows you to manage your account by checking on current orders and also helps expedite future purchases. Please note that for security reasons you’ll need to enter credit card information each time you place an order.
5. How do I order a Gift Certificate?
You can order gift certificates several ways. To order an e-certificate, click on the Gift Certificate option at the top of the page or in the Customer Service section. To order a Gift Certificate to be sent via regular mail, call 1-866-297-8937 and we’ll handle everything for you.
Payment and Shipping
1. What kind of payment can I use for my purchases?
For online purchases, we currently accept all major credit cards including Visa, MasterCard, American Express, and Discover. We also accept Gift Certificates and Merchandise Credits. Remember, we also accept gift certificates from our sister sites, MyTennisStore.com and Fit-n-Pretty.com!
2. Can I use a Gift Certificate online?
Yes, just enter the Gift Certificate code in the required field when checking out.
3. What shipping method do you use?
We use the most cost effective and productive shipping method for the desired shipping level.
Exchanges and Returns
1. How much time do I have to return an item?
There is a 15 day time limit on all returns. Some items are final sale only, and these items are clearly noted on the site.
2.How do I exchange or return an item?
Please contact Tennis-Clearinghouse.com via phone or email to obtain an Return Authorization which should be clearly visible on either your package or receipt. Package your return and send it to Tennis-Clearinghouse.com Returns, 1807 Taft Hwy. Ste. 2, Signal Mountain, TN 37377 with a copy of your invoice included. Let us know if you'd like to exchange and for what item(s). If you’ve misplaced your packing slip, you may call us at 1-866-297-8937 and we’ll walk you through the exchange/return process.
3. Will I be refunded my shipping on a return?
No, we only refund the cost of the item purchased. If you are making an exchange; however, we’ll ship the exchanged item to you at no additional charge.
4. How are returned items credited back to me?
Typically we credit the original credit card used to make the purchase. Purchases made via coupon, Gift Certificate, Merchandise Credits, and gift orders are refunded as a Merchandise Credit.
5. How long does it take to process a return?
Depending on the complexity of the return/exchange, most transactions take from three to six weeks to complete and be reflected on your credit card statement.
|
|
|
MEN'S
